Moving beyond manual processes to coordinate staff and manage building services

Building management requires management companies, building managers and staff to work together to coordinate services and meet residents’ needs. Alongside scheduled work, they also need to address issues reported by residents.

Community Albania brings staff coordination, work planning and record keeping together in one platform. Management companies and building managers can manage tasks, track progress and access relevant information across one or more buildings.

Coordinating staff and responsibilities

Management companies and building managers can organise work and assign staff to carry it out directly within the platform. Issues reported by residents can be linked to the services needed to resolve them.

Staff can access their assigned tasks, while management companies and building managers can see how work is distributed across the team. Progress updates help everyone stay coordinated, particularly when services are being carried out across several buildings at the same time.

Planning work and setting deadlines

Management companies and building managers can schedule work and services across buildings and set completion deadlines. For recurring services, dates and frequency can be planned in advance on a weekly, monthly or annual basis. Residents can be kept informed about upcoming services, reducing the need for repeated individual requests for information. As work progresses, the platform helps managers track progress against deadlines and identify tasks that are still in progress or overdue.

Keeping records of work and costs

Community Albania provides a dedicated section for each service, where relevant details and costs can be recorded. Staff can submit supporting evidence of completed work, allowing management companies and building managers to verify that the service has been delivered. All records remain accessible in the platform’s history whenever needed.

These records are particularly useful when an issue reoccurs. Managers can review how it was previously addressed and consider a different approach if necessary. This documented information also helps guide decisions when similar issues arise.

Staff coordination, work planning and record keeping are closely connected parts of building management. Community Albania brings these processes together in one platform, helping management companies, building managers and staff collaborate and manage services in line with residents’ needs.