Terms and Conditions

1. Agreement to Terms

Welcome to Komuniteti. These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and Komuniteti ("Company," "we," "our," or "us") governing your use of the Komuniteti mobile application ("App") and all related services.

By downloading, installing, accessing, or using the App, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you must not access or use the App.

These Terms are governed by the laws of the Republic of Albania and comply with applicable European Union regulations, including the General Data Protection Regulation (GDPR).

2. Definitions

For the purposes of these Terms:

• "App" means the Komuniteti mobile application available on iOS and Android platforms.
• "Account" means a unique account created for you to access our Service.
• "Content" means any text, images, videos, or other materials that you submit, post, or display through the App.
• "Property" means a residential property registered within the Komuniteti system.
• "Report" means a user-submitted issue, maintenance request, or community post.
• "Service" means the App and all features, functions, and services provided through it.
• "Third-Party Services" means services or content provided by entities other than Komuniteti.

3. Eligibility

3.1 Age Requirement

You must be at least 13 years of age to use this App. If you are under 18, you must have parental or guardian consent to use the App.

3.2 Residency Requirement

The App is primarily designed for residents of properties registered within the Komuniteti system. Certain features may require verification of your residency status.

3.3 Account Requirements

To access certain features, you must:

• Create an account with accurate and complete information
• Maintain the security of your account credentials
• Promptly update your information if it changes
• Accept responsibility for all activities under your account

4. Account Registration and Security

4.1 Registration

To use the App, you must register an account by providing:

• First and last name
• Valid email address
• Phone number with country prefix
• Secure password

4.2 Account Verification

We may require verification of your identity or residency status through:

• Email verification
• Phone number verification (OTP)
• Property association verification

4.3 Account Security

You are responsible for:

• Maintaining the confidentiality of your login credentials
• All activities that occur under your account
• Immediately notifying us of any unauthorized access or security breach

4.4 Account Termination

We reserve the right to suspend or terminate your account if:

• You violate these Terms
• Your information is found to be inaccurate or fraudulent
• Your account has been inactive for an extended period
• Required for legal or security reasons

5. Services Description

5.1 Core Features

The Komuniteti App provides the following services:

5.2 Service Availability

We strive to maintain continuous service availability but do not guarantee uninterrupted access. The Service may be temporarily unavailable due to:

• Scheduled maintenance
• Technical difficulties
• Force majeure events
• Required updates or improvements

6. User Conduct and Acceptable Use

6.1 Acceptable Use

You agree to use the App only for lawful purposes and in accordance with these Terms. You agree NOT to:

Illegal Activities:

• Use the App for any illegal purpose
• Violate any applicable laws or regulations
• Engage in fraudulent activities

Harmful Conduct:

• Harass, abuse, or harm other users
• Post threatening, defamatory, or discriminatory content
• Impersonate any person or entity
• Stalk or intimidate other users

Content Violations:

• Post false or misleading information
• Upload content that infringes intellectual property rights
• Share obscene, pornographic, or sexually explicit material
• Distribute malware, viruses, or harmful code

System Abuse:

• Attempt to gain unauthorized access to systems
• Interfere with or disrupt the Service
• Use automated systems to access the App (bots, scrapers)
• Circumvent security measures

Misuse of Features:

• Submit false or spam reports
• Abuse the flagging system
• Manipulate voting or polling systems
• Create multiple accounts for deceptive purposes

6.2 Report Content Guidelines

When creating reports, you must:

• Provide accurate and truthful information
• Use appropriate and respectful language
• Only upload media that you have the right to share
• Respect the privacy of other individuals
• Select appropriate visibility settings (public/private)

6.3 Consequences of Violation

Violations of these conduct rules may result in:

• Warning notifications
• Content removal
• Temporary account suspension
• Permanent account termination
• Legal action where appropriate

7. User-Generated Content

7.1 Content Ownership

You retain ownership of any content you submit through the App. However, by posting content, you grant us a non-exclusive, worldwide, royalty-free license to:

• Use, display, and distribute your content within the App
• Modify or adapt content as necessary for the Service
• Share content with property managers and relevant parties

7.2 Content Responsibility

You are solely responsible for:

• The accuracy and legality of your content
• Ensuring you have rights to share any content
• Any consequences arising from your content

7.3 Content Moderation

We reserve the right to:

• Review and moderate user-generated content
• Remove content that violates these Terms
• Report illegal content to appropriate authorities

7.4 Content Preservation

While we make reasonable efforts to preserve your content:

• We do not guarantee permanent storage
• Content may be deleted upon account termination
• We recommend keeping your own backups of important content

8. Intellectual Property Rights

8.1 Our Intellectual Property

The App and its original content, features, and functionality are owned by Komuniteti and are protected by:

• Copyright laws
• Trademark laws
• Patent laws
• Other intellectual property rights

This includes but is not limited to:

• App design and user interface
• Logos and branding
• Software code and algorithms
• Documentation and written content

8.2 Limited License

We grant you a limited, non-exclusive, non-transferable, revocable license to:

• Download and install the App on your personal device
• Use the App for its intended purposes
• Access content made available through the App

8.3 Restrictions

You may not:

• Copy, modify, or distribute the App
• Reverse engineer or decompile the App
• Remove or alter any proprietary notices
• Use our trademarks without written permission
• Create derivative works based on the App

9. Third-Party Services

9.1 Third-Party Integrations

The App integrates with third-party services including:

• Firebase (Google): Analytics, notifications, crash reporting
• Google Maps: Map display and location services
• Payment Processors: Payment handling (where applicable)

9.2 Third-Party Terms

Your use of third-party services is subject to their respective terms and privacy policies. We are not responsible for:

• The availability of third-party services
• Content or practices of third-party services
• Any damages arising from third-party services

9.3 Business Listings

Business information displayed in the App is provided for convenience. We do not:

• Endorse or recommend any specific business
• Guarantee the accuracy of business information
• Accept liability for transactions with listed businesses

10. Billing and Payments

10.1 Billing Information

The App displays billing information provided by property management. We:

• Display billing data as received from property systems
• Do not guarantee the accuracy of third-party billing data
• Do not directly process payments

10.2 Payment Disputes

For billing disputes, please contact your property management directly. We are not responsible for:

• Billing errors originating from property systems
• Payment processing issues
• Disputes between residents and property management

10.3 App Usage

The Komuniteti App itself is provided free of charge. However:

• Certain features may require premium subscriptions in the future
• Standard data charges from your mobile carrier may apply
• Property-related fees are separate from App usage

11. Privacy

Your privacy is important to us. Please review our Privacy Policy, which is incorporated into these Terms by reference. The Privacy Policy explains:

• What information we collect
• How we use and protect your information
• Your rights regarding your personal data
• How to contact us about privacy matters

12. Disclaimers

12.1 "As Is" Provision

12.2 No Guarantee

We do not warrant that:

• The App will be uninterrupted or error-free
• Defects will be corrected
• The App is free of viruses or harmful components
• Results from using the App will be accurate or reliable

12.3 External Content

We are not responsible for:

• Content posted by other users
• Information provided by third parties
• Actions of property management or other residents

13. Limitation of Liability

13.1 Exclusion of Damages

13.2 Liability Cap

13.3 Essential Purpose

Some jurisdictions do not allow the exclusion of certain warranties or limitations of liability. In such cases, our liability will be limited to the fullest extent permitted by applicable law.

14. Indemnification

You agree to indemnify, defend, and hold harmless Komuniteti and its officers, directors, employees, and agents from any claims, damages, losses, liabilities, costs, and expenses (including legal fees) arising from:

• Your use of the App
• Your violation of these Terms
• Your violation of any third-party rights
• Your Content or submissions
• Your interaction with other users

15. Dispute Resolution

15.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Republic of Albania, without regard to conflict of law principles.

15.2 Informal Resolution

Before initiating formal legal proceedings, you agree to first attempt to resolve any dispute informally by contacting us at [email protected]. We will attempt to resolve the dispute within 30 days.

15.3 Jurisdiction

Any disputes that cannot be resolved informally shall be submitted to the exclusive jurisdiction of the courts of Tirana, Albania.

15.4 EU Dispute Resolution

For EU users, you may also use the European Commission's Online Dispute Resolution platform at: https://ec.europa.eu/consumers/odr

15.5 Class Action Waiver

To the extent permitted by law, you agree to resolve disputes on an individual basis and waive the right to participate in class action lawsuits or class-wide arbitration.

16. Termination

16.1 Termination by You

You may terminate your account at any time by:

• Using the "Delete Account" feature in the App settings
• Contacting us at [email protected]

16.2 Termination by Us

We may terminate or suspend your account immediately, without prior notice, if:

• You breach these Terms
• We are required to do so by law
• We discontinue the Service
• We detect fraudulent or abusive behavior

16.3 Effects of Termination

Upon termination:

• Your right to use the App ceases immediately
• We may delete your account data (subject to legal retention requirements)
• Provisions that by nature should survive will remain in effect

16.4 Survival

The following sections survive termination: Intellectual Property, Disclaimers, Limitation of Liability, Indemnification, and Dispute Resolution.

17. Changes to Terms

17.1 Modifications

We reserve the right to modify these Terms at any time. We will notify you of material changes by:

• Posting updated Terms in the App
• Sending a notification through the App
• Updating the "Last Updated" date

17.2 Acceptance of Changes

Your continued use of the App after changes are posted constitutes acceptance of the modified Terms. If you do not agree to the changes, you must stop using the App and terminate your account.

17.3 Review

We encourage you to periodically review these Terms to stay informed of updates.

18. General Provisions

18.1 Entire Agreement

These Terms, together with the Privacy Policy, constitute the entire agreement between you and Komuniteti regarding the use of the App.

18.2 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

18.3 Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

18.4 Assignment

You may not assign or transfer your rights under these Terms without our prior written consent. We may assign our rights without restriction.

18.5 Force Majeure

We shall not be liable for any failure to perform due to circumstances beyond our reasonable control, including natural disasters, war, terrorism, riots, government actions, or technological failures.

18.6 No Agency

Nothing in these Terms creates any agency, partnership, joint venture, or employment relationship between you and Komuniteti.

18.7 Headings

Section headings are for convenience only and do not affect the interpretation of these Terms.

19. Language

These Terms are available in multiple languages within the App. In case of any discrepancy between translated versions, the English version shall prevail.

Supported languages:

• Albanian (Shqip)
• English
• German (Deutsch)
• French (Français)
• Italian (Italiano)
• Russian (Русский)
• Turkish (Türkçe)
• Chinese (中文)

20. Contact Information

21. Acknowledgment